At Doorway Designs Store, we understand that the beauty of our handcrafted hardware is only complete when it arrives safely in your hands. Our delivery process is designed with the same attention to detail that characterizes our artisan collections, ensuring your carefully selected pieces reach you efficiently and securely, no matter where you call home.
Please Note: While we ship globally, we currently cannot deliver to certain Asian countries and select remote regions. For specific questions about delivery to your location, please contact our customer service team.
Shipping Options Designed for Your Needs
Standard Shipping – $12.95
For those who wish to receive their artisan pieces promptly, we offer our premium Standard Shipping service via trusted carriers DHL or FedEx. Your order will be processed within 1-2 business days, with delivery typically completed within 10-15 days after dispatch.
Ideal for customers seeking reliable tracking and faster delivery times for their transformative hardware solutions.
Free Shipping on Orders Over $50
For orders exceeding $50, we’re pleased to offer complimentary shipping via EMS. After our standard 1-2 day processing period, please allow 15-25 days for your carefully packaged items to arrive.
Perfect for comprehensive home transformation projects where timing is flexible but quality is paramount.
Our Delivery Promise
Just as our Hand Forged collection represents the pinnacle of traditional craftsmanship, our delivery standards reflect our commitment to excellence. Each piece—whether from our Sliding Door Hardware collection or our exquisite Lighting solutions—is packaged with the care and attention befitting artisan heritage.
We coordinate directly with our global shipping partners to ensure your Doorway Designs products are handled appropriately throughout their journey from our Nashville workshop to your home.
After Delivery: Our Satisfaction Guarantee
Your satisfaction remains our priority even after delivery. We offer a 15-day return policy from the date of receipt, should any item not meet your expectations. This commitment reflects our confidence in the quality and craftsmanship of every piece we curate.
Need Assistance? Our customer service team, grounded in authentic American values, is here to help with any delivery questions or concerns. Contact us at [email protected].
Thank you for choosing Doorway Designs Store to help transform your spaces. We’re honored to be your partner in creating entrances and defining spaces that reflect your unique style.